Help Centre
Frequently Asked Questions
We require 50% upfront on order confirmation and the remaining 50% before delivery. Bank transfer is preferred for wholesale orders.
MOQ is 50 kg for standard origins (roasted or green). Custom roast profiles have a 100 kg MOQ.
Yes — we provide sample kits for serious wholesale inquiries. Sample fees may apply and are deducted from your first order.
Yes. We support private labeling for wholesale partners. Share your artwork and we will confirm specs and lead time.
Absolutely. All standard origins are available as green beans in 5 kg bags, starting from a 50 kg MOQ.
We roast in small batches to a profile that highlights each origin. Custom profiles are available from 100 kg.
Lead times vary by destination and order size. Standard orders typically ship within 2–4 weeks of confirmation.
DDP (Delivered Duty Paid) means we cover freight, customs clearance, and duties to your door. No hidden import costs.
Yes — share your target profile and volume, and we'll confirm feasibility and pricing.
Returns and refunds are handled per batch on a case-by-case basis depending on the issue. Contact us within 7 days of delivery.